….launches Feedback Mechanism
The Managing Director, Federal Airports Authority of Nigeria, Mrs. Olubunmi Kuku, has established a dedicated task force to eliminate touting, extortion, and illicit activities at the airports.
According to Mrs. Kuku in a chat with newsmen in Lagos, this is coming on the heels of series of reports of harassment and extortion of passengers at the airports.
She emphasized her commitment to creating a seamless and pleasant experience for travelers, adding that her administration has launched an extensive campaign to crack down on these illegal activities.
Mrs. Kuku also announced plans to establish magistrate courts at international airports to expedite the legal process for prosecuting offenders.
To spearhead this initiative is the Director, Special Duties, FAAN, Mr. Henry Agbebire, as chairman of the task force and declared her intention to personally engage with all government agencies operating at the airports to ensure compliance with the anti-touting and anti-extortion measures.
Warning all airport personnel, including FAAN staff, Mrs. Kuku stated that strict disciplinary actions would be taken against anyone found engaging in illicit practices.
She stressed that the era of business as usual is over and highlighted the administration’s zero-tolerance policy towards misconduct.
The task force has been mandated to enforce discipline among airport staff and maintain a culture of professionalism at all levels.
To achieve the ultimate goal, a dedicated phone lines and QR codes will be set up to provide passengers with a means of providing feedback on their airport experience.
The FAAN boss emphasized that all airport personnel must prominently display their on-duty cards and name tags for easy identification and accountability.
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