NCAA Vows Severe Penalties for Airlines Misleading Passengers

The Nigeria Civil Aviation Authority (NCAA) has issued a stern warning to airlines operating in the country against the practice of deceitful departure time scheduling. 

The Authority has vowed to take drastic regulatory actions against any airline found guilty of this infraction.

Speaking at a media briefing in Abuja, the Acting Director General of the NCAA, Capt. Chris Najomo, stated that the Authority has adopted a zero-tolerance approach to regulatory infractions. 

The ADGCA said, the NCAA has received reports of some airlines advertising deceitful departure times, which is in violation of the Authority’s regulations. 

According to him, the regulations prohibit airlines from displaying deceitful passenger departure times at their counters, in advertisements, or on their websites.

“We want to make it clear that the DGCA has directed monitoring and offenders will face serious regulatory actions”.

In addition, the NCAA has emphasized the importance of prompt refunds to passengers. 

Capt. Najomo stated that all refunds by airlines must be done without undue delays and must conclude within 14 working days, regardless of the mode of ticket purchase.

On the ease of doing business, he said, is a key aspect of the NCAA’s action plan, and as such, the Authority expects reciprocity from airlines in the form of world-class services to passengers.

Capt. Najomo noted that the NCAA has made significant improvements in the licensing process, making it easier and less cumbersome for operators to secure Air Operating Certificates (AOC). 

However, he warned that this ease of doing business must be matched by airlines providing superior services to passengers.

On the suspension of PNCF license for ten operators, he explained that they were advised since April 2024 to commence the process for recertification but they refused to comply this they left the Authority with no option than to sanction them.

The Authority believes in safety, discipline, and economic regulation, and will not hesitate to take action against any operator that fails to comply with its regulations.

He emphasized NCAA’s commitment to improving the ease of doing business in the aviation industry which is evident in its high score on the Presidential Enabling Business Council (PEBEC) ranking. 

“This is evident in our high score on the Presidential Enabling Business Council (PEBEC) ranking. Recently our sister agency scored 96 percent but the NCAA scored 98.5 percent which is an extremely high score. This is building from the commendable score of 71.04 the NCAA scored during this year’s ICAO Security Audit”.

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