Following the directive from the Nigerian Communucations Commission, NCC, the Association of Licensed Telecoms Operators of Nigeria (ALTON) is set to harmonise short codes across all networks.
The harmonisation of shortcodes entails making the common shortcodes utilised by customers to be uniform across all networks. For instance, the code for recharging a line can be used across all mobile networks for the same function.
The harmonisation of shortcodes is aimed at implementing a streamlined process for common shortcodes across the industry, by making life easier for telecom consumers through the memorisation of single codes, for various services across all networks as well as providing a cohesive regulatory framework that is consistent with global best practices.
A statement signed by the Chairman Association of Telecommunications Companies Of Nigeria, ALTON, Mr Gbenga Adebayo notes that the harmonisation is In pursuant to a regulatory modernisation initiative by the NCC.
It states that Network Operators have begun implementing the shortcodes, working closely with the NCC and the Commission has also provided adequate time for subscribers to get used to the new development as this would enhance customer experience across networks.
It notes that during migration which is to be concluded by 17th May, 2023 old and new common codes will run concurrently, after which the old codes will cease to operate.
The proposed harmonised shortcodes are:
Call Center/Help Desk – 300
Voice Mail Deposit – 301
Voice Mail Retrieval -302
Borrow Services – 303
STOP Services – 304
Check Balance – 310
Credit Recharge – 311
Data Plan – 312
Share Services – 321
Data Plan Balance – 323
Verification of SIM Registration/ NIN – SIM Linkage – 996
Porting Services (MNP) – 2442
It also advises telecom consumers to contact their service providers for more information.