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. .”Recovers N10b for Aggrieved Customers”
The Federal Competition and Consumer Protection Commission (FCCPC) has released updated data on consumer complaints received and resolved across key sectors of the Nigerian economy.
According to the data, covering cases lodged with the Commission between March and August 2025, the top ten sectors by number of complaints were led by banking with 3,173 complaints, followed by Fast Moving Consumer Goods (FCMG) with 1,543, and fintech with 1,442.
Other notable sectors included e-commerce with 412 complaints, telecommunications with 409, retail/wholesale/shopping with 329, aviation with 243, information technology with 131, and road transport and logistics with 114.
The total number of complaints resolved during the reporting period was 9,091, with total recoveries for consumers exceeding N10 billion.
The Executive Vice Chairman/Chief Executive Officer of the Commission, Mr. Tunji Bello, said, “These numbers are not just statistics; they tell the story of consumer frustration, and the daily challenges Nigerians face in essential services.
He however, assured that the FCCPC is determined to hold businesses accountable, ensure compliance with the FCCPA, and promote fair market practices that protect the welfare of all consumers.”
The FCCPC boss pointed out that the commission has identified recurring issues in loan deductions, account charges, and transaction disputes in the banking sector, highlighting the need for stronger joint regulation with the Central Bank of Nigeria (CBN) and assured that the Commission is also intensifying monitoring, enforcement, and collaboration with sector regulators to address concerns in the digital lending sector.
Consumers are encouraged to continue reporting violations through the FCCPC complaint portal or FCCPC zonal and state offices.
Every report assists the Commission in identifying systemic issues and enforcing compliance.
Reporting By Chioma Ezike