The Federal Competition and Consumer Protection Commission (FCCPC) has unsealed the headquarters of Ikeja Electric Plc following the company’s commitment to a binding undertaking to address consumer rights violations and comply with ongoing remedial processes.
The FCCPC had sealed the company’s headquarters on December 11, 2025, over Ikeja Electric’s failure to comply with a directive of the Nigerian Electricity Regulatory Commission (NERC).
The directive required the unbundling of a Maximum Demand account into 20 individual accounts for a customer who had reportedly been without electricity supply for over two and a half years.
Under the undertaking, Ikeja Electric has agreed to resolve all consumer complaints referred to it by the FCCPC within agreed timelines.
The Commission warned that any breach of the undertaking would attract renewed and escalated enforcement actions in line with the provisions of the Federal Competition and Consumer Protection Act (FCCPA), 2018.
Commenting on the development, the Executive Vice Chairman and Chief Executive Officer of the FCCPC, Mr Tunji Bello, said the Commission’s intervention was necessary to enforce compliance with existing laws and protect consumer interests.
“Our responsibility is to ensure that consumers are treated fairly and that service providers comply with lawful decisions and directives. Enforcement is not an end in itself. Where compliance is achieved and credible commitments are made, the Commission will respond appropriately,” Bello said.
He added that the resolution reflects the Commission’s balanced regulatory approach.
“We intervene decisively where consumer harm persists, and we de-escalate where enforceable compliance is secured. What remains constant is our duty to protect consumers and uphold regulatory accountability,” he stated.
Reporting by Chioma Ezike