The Nigeria Civil Aviation Authority (NCAA) has recorded a sharp rise in passenger refunds, reflecting stronger compliance with consumer protection regulations across airlines.
Data released by the Director of Public Affairs and Consumer Protection, Mr. Michael Achimugu, shows that refunds between January and August 2025 amounted to ₦257.2 million, a significant increase from ₦108.3 million recorded in the same period of 2024 and ₦32.8 million in 2023.
Hotel accommodation refunds under the provisions of Part 19 of the NCAA Regulations also climbed to ₦6.08 million by July 2025, supported by verified reports from hotels in Abuja, Asaba, and Lagos.
Mr. Achimugu described the development as one of the Authority’s proudest achievements in its 25-year history, noting that more passengers are being protected now than ever before.
He attributed the growth to greater adherence by airlines to NCAA’s consumer protection framework, despite the operational challenges in the industry.
While pledging that the Authority will continue to safeguard the rights of passengers, the NCAA’s image maker, stressed that cabin crew and airline staff must also be shielded from violence and assaults.
He reaffirmed that safety remains the foundation of Nigeria’s aviation sector, adding that NCAA is committed to building world-class service standards across the board.
Reporting By Nosa Aituamen