Managing Director FAAN, Capt. Rabiu Yadudu speaking at the NIGAV AABSE in Lagos.
The Federal Airports Authority of Nigeria, FAAN, is to take delivery of 10 brand new fire trucks and 14 manufactured passenger boarding bridges before the end of this year.
Managing Director, FAAN, Captain Rabiu Yadudu who disclosed this at the Airports, Airlines, Business Summit and Expo, AABSE in Lagos said, the deliveries of these equipment are to improve passenger service delivery and better airport experience.
He said, for the effective handling of these facilities, 15 airports fire and rescue instructors have been trained in the United Kingdom and over 4,500 personnel trained by the Airport Council International, ACI instructors.
According to him, the Ease of Doing Business geared towards ensuring
seamless airport experience is not just facilities alone but also the personnel who manage these facilities for customer satisfaction.
In line with the theme of the summit: ‘Fixing the Broken Link’ Captain
Yadudu said, all noticeable broken links in seamless air transportation system were being addressed with many ongoing projects some of which had been completed and 80% delivered.
These he listed to installation of Airfield Ground Lighting System (AGLS) at Lagos Domestic runway, provision of carry-on Baggage Screening machines, hold-on Baggage Screening machines, Cargo
Screening machines and 3D Body Scanners.
The MD FAAN also mentioned the launch of Aviation Portal for the provision of real-time information to passengers and feedback from them, approval for the establishment of an aviation based centralized Contact Centre to be operated by FAAN as part of what had been done.
“The provision of thirty-six (36) customer service work stations, one hundred and twenty (120) office chairs across airports, enabling of cashless policy for departments and agencies involved in the collection of payments for services at the airports.
“Enabled compliance with single passenger interface by providing the
necessary infrastructure for our partner agencies, CBN is assisting in the setting up of an online payment system to enable the full implementation of our Forex cashless policy, Increased security and safety within the airport environment by ensuring constant lighting through the walkways and the car park for the safety and comfort of our airport users”.
The Director General, Nigeria Civil Aviation Authority, NCAA, Captain
Musa Nuhu stressed the need for airlines to remain focused onmaintaining customer trust and pave ways for quick recovery from theCovid-19 pandemic.
Captain Nuhu represented by the Director, Aerodromes and AirspaceStandards; DAAS in the NCAA, Mr. Mohammed Odunowo urged the airlinesto recognize the role of mobile apps for day-of-travel communications
to avoid the problems of delays, cancellations and others associatedwith air travel.
“Airlines must not display or advertise wrong flight times. In theevent of a flight disruption the airline must provide timelyinformation to passengers and live up to their obligation to provide care, Refreshment, meal, refund/re-routing on another flight in a timelymanner) and in adherence to the Nigeria Civil Aviation Regulations2015 Part 19”.
He also stated that, the airport manager must ensure improvement inthe airport ambience especially in the seating, restrooms, restaurantsand shopping areas, check-in counters as these serve as confidencedriver and a guarantee that the airport is a safe place for its
customer, the passenger.
“Airlines and airport operators must adopt the use of technology, smart phones etc. touch point kiosks for check-in so as to reducethe cluster of persons around the check-in areas and clearly markedbag drop of zone, parking zones, seating areas, lavatories, Ambuliftsand wheel chairs and Keeping all measures in place is certainly aconfidence driver and a guarantee that the airport is a safe place forits customer, the passenger”.
