The Acting Director General of the Nigeria Civil Aviation Authority (NCAA), Capt. Chris Najomo, has expressed dissatisfaction with the frequent delays, flight disruptions, and schedule changes affecting passengers.
During a meeting in Abuja on February 2nd, 2024, with domestic airline operators, Capt. Najomo emphasized the need for airlines to enhance their services to comply with the Minister of Aviation and Aerospace Development, Mr. Festus Keyamo’s five-point agenda mandated by the president.
Highlighting the unacceptable records of flight disruptions and poor customer experiences, Capt. Najomo urged airlines to adjust their flight schedules according to their operational aircraft and consider scheduling flights into sunset airports earlier in the day to minimize cancellations due to sunset closures.
He stressed that the NCAA would enforce sanctions to ensure airlines fulfill their obligations to passengers, particularly those with reduced mobility.
In response to concerns raised by some airlines, including poor airport facilities and bird strikes, the Director of Airport Operations (FAAN) Captain Abdullahi Mahmoud assured efforts to address these issues.
Mrs. Ifueko Abdulmalik, Acting General Manager of Flight Operations and Adjudication, presented information on the Nigeria Civil Aviation Regulations 2023 Part 19, focusing on airline responsibilities in the face of flight delays, cancellations, and baggage-related issues.
Notably, she revealed that 53% of total flights operated in Nigeria in 2023 experienced delays, with a 1% cancellation rate.