The Nigerian Communications Commission (NCC) and the Central Bank of Nigeria (CBN) have formed a joint taskforce to tackle the persistent problem of failed electronic transactions and improve telecom service quality across the country.
The move, unveiled at the 94th edition of the Telecom Consumer Parliament in Lagos, marks a major step toward restoring public confidence in Nigeria’s digital and financial systems.
NCC’s Executive Vice Chairman, Dr. Aminu Maida, said the partnership will strengthen transparency and accountability in both sectors.
“Consumers have the right to reliable and efficient services,” he stated.
“Resolving failed transactions and delayed payments is a top priority, and this collaboration with the CBN will help ensure that growth in the telecom industry translates into quality experiences for consumers”.
Despite Nigeria’s impressive telecom expansion—boasting over 170 million active subscriptions and a teledensity of 78 percent—Dr. Maida emphasized that network quality must improve to match the industry’s scale.
He explained that the joint taskforce aligns with the NCC’s Strategic Vision Plan to enhance consumer protection and ensure value for every user.
Executive Commissioner for Stakeholder Management at NCC, Barrister Rimini Makama, described the Telecom Consumer Parliament as a vital bridge linking regulators, operators, and consumers.
She said the theme, “Addressing Network Quality for Improved Consumer Experience,” reflects the urgency of resolving transaction failures and service disruptions through collective effort.
Consumer groups and industry experts at the forum applauded the partnership, calling it a long-overdue initiative that could rebuild trust in Nigeria’s digital infrastructure.
Professor Chiso Ndukwe-Okafor of the Consumer Advocacy and Empowerment Foundation described it as “a step in the right direction,” adding that Nigerians deserve accountability and value for every transaction.
The NCC reaffirmed its stance that operators must match network growth with better service delivery or face regulatory sanctions.
As part of broader reforms, the Commission plans to launch a public service quality monitoring portal, publish quarterly compliance rankings, and ensure clearer tariff disclosures to empower consumers with transparent information.
Dr. Maida concluded that Nigeria’s telecom success must now be measured by quality rather than size.
“Expansion is meaningless if it doesn’t translate to better service for the end user,” he said.
With the NCC-CBN taskforce now operational, many consumers hope the era of failed transactions and poor connectivity may finally be nearing its end.
Reporting by Chioma Ezike