Six domestic airlines collaborate to form ‘Spring Alliance’ for passenger satisfaction
Nigerian airlines have formed an alliance called the ‘Spring Alliance’ geared towards mutually supporting each other’s operations to surpass the expectations of the flying public.
The alliance was signed in Lagos Tuesday by six airlines who have agreed to come together for this purpose.
Vice-president, Airline Operators of Nigeria (AON), Mr. Allen Onyema said, the Spring Alliance is for the benefit of the passengers who fly with the six airlines.
“The name of this alliance is Spring Alliance. We decided to come together to do this for the benefit of the flying public that use the opportunities provided by these airlines to fly”
He stressed that, the initiative to form the alliance is a noble one, representing a revolution in Nigeria’s aviation sector, while urging other airlines to tap into the benefits offered by the alliance by joining.
“By this alliance our passengers are protected whenever there is a problem with one airline. It is our response to the complaints of the flying public, so this alliance will enable us to satisfy them.
“But with this alliance and what we are going to be doing henceforth, the flying public will reap the benefit. For example if Air Peace has a tech issue on any of its aircraft, the passengers of Air Peace need not to be delayed, if any member of this alliance is going to the same destination, all we need to do is move the passengers over to that other airline, a member of the alliance, at no further cost to the passenger”.
According to him, the Spring Alliance is not limited to Nigerian airlines alone, as other African airlines may wish to join, adding that the alliance originated from Nigeria, but is open to the world.
A member of the new formed alliance, Captain Abdullahi Mahmood, noted that the formation of the Spring Alliance is a historic move, one that prioritises the satisfaction of the passenger.
“Safety is the number one priority and this is what we stand for and coming together, like my colleagues rightly said, you find out that all these delays are caused by problems that passengers do not know and we just carry them from one point to another on time and make sure that everything goes smoothly. We are asking passengers to give their utmost cooperation, we are doing our best, it is a challenging situation we find ourselves but yes, we are all in this together and we are hopefully coming out together”.
Another member of the alliance, Chief, Obiora Okonkwo, said the alliance will revolutionise flight services for the Nigerian flying public, as passenger satisfaction was the major objective behind the formation of the alliance.
“On this note, we are thanking the passengers and we continue to appeal to them to show some understanding and to continue to show us love, knowing that we are in this together, that the airlines will continue to do anything possible within their strength to ensure efficiency of our services and then thanking the government that has been showing some understanding”.
