NCAA Instructs Airlines to Share Timely Flight Disruption Info for Passenger Empowerment

The Nigeria Civil Aviation Authority (NCAA) has directed airlines to promptly share information about flight disruptions to empower passengers to make informed travel decisions.

This directive is coming on the heels of the recent flight disturbances causing inconvenience to air travelers. 

In a statement, the Director, Public Affairs and Consumer Protection, Micheal Achimugu says, they understand the challenges faced by affected passengers and express empathy.

He said, their monitoring includes comprehensive oversight of operations and that Consumer Protection Officers are actively present to supervise passenger handling procedures, ensuring airlines adhere to Nigeria Civil Aviation Regulations 2023 Part 19. 

This oversight, according to the statement aims to minimize inconveniences by ensuring airlines provide care, Refreshments, and other suitable alternatives to affected passengers.