….appeals for patience as traffic peaks
The Federal Airports Authority of Nigeria, FAAN, says it has stepped up measures nationwide to ensure smooth passenger movement during the yuletide, despite increased traffic and ongoing airport upgrades.
FAAN’s Director of Public Affairs and Consumer Protection, Henry Agbebire, says the authority anticipated the seasonal surge, especially in Lagos where Terminal One is undergoing repairs.
He noted that additional customer service staff, identified by “Ask Me” jackets, have been deployed, while security has been reinforced, particularly at arrival and pick-up points.
Mr. Agbebire said FAAN is working closely with Customs, Immigration and other security agencies to provide a seamless and welcoming experience for travellers, including Nigerians returning from the diaspora.
According to him, extra security personnel have been deployed in Lagos to manage crowd control and traffic flow, with similar measures in place at airports across the country.
While acknowledging that construction work and airline delays may cause occasional inconveniences, he assured passengers that FAAN remains committed to minimizing disruptions.
He also urged travellers to report any harassment through QR codes and helplines displayed at airports, stressing that personnel have been warned against misconduct.
The FAAN spokesman appealed for patience from airport users, assuring that the temporary challenges will give way to improved airport facilities in the coming weeks.
Reporting by Nosa Aituamen